Buvvo Help Center

How can we help you sell?

Everything you need to run your shop on WhatsApp with Buvvo, from your first order to reading your sales analytics.

Get set up

Connect WhatsApp, add your products, and take your first order.

Getting started with BuvvoConnect your WhatsApp Business number, add products, and handle your first order.Read article →

Plans & billing

What each plan includes, how billing works, and how buyers pay.

Plans and pricingCompare Free, Growth, and Scale, the fee on confirmed sales, billing cycles, and the trial.Read article →Billing and paymentsHow your subscription is billed and how buyers pay for their orders.Read article →

Your bot

Bot replies, AI-written replies, your reply budget, and what Meta charges.

Bot replies, AI replies and Meta's feesThe two reply caps, the reply budget you control, and what Meta charges after 1,000 free replies a month.Read article →Meta's WhatsApp fees explainedWhat Meta charges from 1 October, why you need a payment method on file, and how Click-to-WhatsApp ads keep chats free.Read article →Add a payment method to MetaStep by step: put a card on your Meta business so WhatsApp keeps working, and fix the common snags.Read article →

Products & catalog

Add items one by one or import your whole catalog from a CSV.

Bulk product upload (CSV)Import your whole catalog at once. Full column reference and the all-or-nothing rule.Read article →

Insights

Track revenue, orders, and where your sales come from.

Order analyticsWhat's in basic vs advanced analytics, and which plan unlocks each.Read article →

Your team

Invite teammates and give them the right level of access.

Team seats and rolesInvite teammates, choose their role, and understand seat limits per plan.Read article →

Have a quick question?

Pricing, bot replies, Meta fees, trials, and billing, answered in plain terms.